Updated: October 1, 2022

Beyond Internet (“BI”) knows that its customers care about how their personally identifiable information (“Personal Information”) is used, shared, collected and disclosed; and BI takes its customers’ privacy seriously. We believe that your personal information is yours – not data to be sold off to the highest bidder. We are committed to maintaining your online privacy and making every effort to ensure that your rights are protected; and thus, BI has created this Privacy Statement to explain our privacy practices. The policies described herein apply to the Personal Information that you furnish to BI, or that we otherwise collect in the course of providing you with one of our services. These policies apply to such information whether we obtain it “online” (such as when you subscribe for services on our website), or “offline” (such as when you subscribe for our service over the telephone or a paper order form).

BI offers some services, including our internet access service, which allows you to interact with companies and individuals that are independent of BI. By using those services, you may enable those companies or individuals to independently learn Personal Information about you. The policies herein do not apply to personal information, or any other information, that you provide to any of these third parties, or that they collect independently of BI. As such, BI is not responsible nor liable to you if such third parties do not have the appropriate policies in place, or if they fail to follow those policies.

Please note that these guidelines are subject to change without prior notice; therefore, it is recommended that you refer back to this page periodically for updates.


“Personal Information” is information that can be used to identify, describe, reference or contact an individual (i.e. an individual’s name, address, telephone number, etc). It also includes information that could reasonably be linked, either directly or indirectly, with a particular consumer or household.  Information that does not permit an individual to be identified or contacted, and that does not permit information about his or her activities or history to be linked to him or her is not “personally identifiable information.” Among other things, this means that if we separate data about your activities from your name or other data that identifies you, then that data is no longer “personally identifiable information.”


In order to provide our services to you, BI keeps business records that contain personal information, including, but not limited to the following:

  • Your name, address, telephone number(s), e-mail address(es), credit or debit card numbers and expiration dates, and bank account information for billing purposes and payment history.
  • Your IP address(es), the amount of network resources you use, the signal strength of your connection, and the hardware address (MAC address) of the wireless network client you use to access BI’s network;
  • Information on the number, configuration of modems, or other BI service-related equipment or BI issued devices in your home;
  • Maintenance, support calls, trouble tickets and repair records for the BI equipment in your home used for the services;
  • The services and service options you select, and in the case of any service where you have a choice of whether or not to use a particular feature, program or offering, the information transmitted through our facilities or that you otherwise communicate to us in order to make a choice;
  • Information about your satisfaction or usage of a service that we obtain from any feedback provided by you;
  • A record of whether you rent or own the premises where BI is providing service, so that we can obtain any permission required prior to installing our equipment;
  • Subscriber correspondence (via email or otherwise); and
  • A record of any violations and alleged violations of the agreements, terms, conditions or policies that govern your use of our services.

In general, BI utilizes the Personal Information mentioned above as necessary to render our services to you, to detect unauthorized reception of cable communications, and for tax, legal, accounting and other purposes related to our business. Your Personal Information may also be used to communicate with you, including promoting BI’s service and informing you of enhancements to the service; to send you pertinent announcements about the services you receive; to improve the quality of BI’s service; to serve you when you have questions or problems with the service; and to investigate complaints, protect the service and our subscribers from violations of the law, the Service Agreement, and the Acceptable Use Policy. Please note, however, that BI does not, under normal circumstances, access, read, upload or store data contained in your private files, or monitor the content accessed during your use of the connection.


As a visitor to our site, your IP address is automatically collected, primarily to track the number of computers used to visit our site, the pages visited most often, the timeframe used most frequently and other trends. This statistical data is gathered to analyze the information most frequently requested by the public, and how BI can best provide it. We destroy the information we collect when the purpose for which it was provided has been fulfilled.

Additionally, BI stores your Personal Information internally on a software program designed to manage and identify all BI customers, the specific services purchased and all service requests related to that customer. BI also stores your Personal Information in an accounting program designed to manage billing due dates and payments.


Your Personal Information will only be disclosed or shared with third parties as listed in this Privacy Policy, if BI has received your prior consent. Please note that per BI’s Service Agreement, in signing up to receive services from BI, you are consenting to BI’s Privacy Policy.

BI will not rent, sell or disclose your Personal Information to any third party for marketing or promotional purposes. BI will only share customer Personal Information with third parties, as described below:

  • Vendors: BI contracts with other companies and people to perform tasks or services on BI’s behalf, and at times BI may need to share customer Personal Information in order to provide products or services to its customers. For example, BI may utilize a payment processing company to receive and process a customer’s ACH or credit card transactions, or may contract with third parties to assist BI in optimizing BI’s network. Unless BI tells a customer differently, it does not grant its Vendors any right to use the customer Personal Information BI shares with them beyond what is necessary to assist BI.
  • For Business Transfers/Restructuring: BI may choose to buy or sell assets, or BI may sell its assets or be sold in its entirety. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if BI or its assets are acquired, or BI goes out of business, enters bankruptcy, or goes through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
  • For Protection of BI, its Employees, Vendors, Users and Customers and for Public Safety: BI reserves the right to access, read, preserve, and disclose any Personal Information BI has access to if BI, in its sole discretion, believes doing so will: (1) implement and/or enforce the terms of its Service Agreement, Acceptable Use Policy, Privacy Policy or any other legal document; (2) protect our network, website and company assets; or (3) protect the interests, rights, property and/or safety of BI, its employees and officers, vendors, users and customers, agents, third party licensors or suppliers, or the general public.
  • Law Enforcement/Government Agencies: BI may disclose information concerning a subscriber or a transmission made using our network in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation (such as the Electronic Communications Privacy Act). BI assumes no obligation to inform a customer that their Personal Information has been provided, and in some cases, may be prohibited by law from giving such notice.


BI maintains a variety of administrative, physical, electronic and procedural safeguards to guard your Personal Information, and to protect against the loss, misuse, and alteration of the information under our control. Also, we restrict access to your Personal Information to those employees who need to know such information to provide you with service.

With respect to billing, a customer’s initial and recurring subscription fees are processed by third-party billing companies. We transmit a customer’s billing information to them using secure connections (128-bit SSL encryption) for bill processing, and then the actual billing is performed on their systems in the same way other credit card charges are processed.

Additionally, in signing up for our services, a customer will be asked to provide BI with a unique password which will be associated with their account and be used to verify their identity. Therefore, when a customer contacts BI to discuss their account, BI will first require that customer to authenticate their identity by providing their unique password.

Although we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third parties from illegally obtaining this information.


BI retains a customer’s Personal Information for seven (7) years after cancellation/termination of the customer’s services.


Customer’s may access, update or request that their Personal Information be deleted by contacting BI at [email protected].

Customers also have the right to make the following requests:

  • Request general categories of Personal Information collected;
  • Request specific categories and specific pieces of Personal Information collected;
  • Request sources where Personal Information was collected;
  • Request the business purpose for which Personal Information was collected;
  • Request categories of third parties that shared and/or received their Personal Information; and
  • Request deletion of Personal Information.

Customer’s must note that although a customer may request that BI delete their Personal Information, certain Personal Information is necessary for business or operational purposes. Such information includes, but it not limited to, the customer’s name, billing and service address, e-mail address, telephone number, and account and billing information. Therefore, if a customer who is currently receiving service requires that BI delete all of their Personal Information, including the information contained above, BI will be unable to provide customer with the service, which may result in the triggering of BI’s early termination provision, per the Service Agreement.


BI is committed to fully complying with the Children’s Online Privacy Protection Act (COPPA). COPPA gives parents control over what information websites can collect from their kids. BI recognizes that parents often subscribe to its service for family use, including use by minors. Any information collected from such usage will appear to be the Personal Information of the actual subscriber to the service, and will be treated as such under this Privacy Policy. BI does not knowingly, directly, or passively collect Personal Information from children under the age of 13


For those individuals in the EU, your Personal Information will be stored for 12 months. You may request from us the rectification or erasure of your personal data, may object to the processing of data, and have a right to data portability. You may also withdraw your consent to the collection of cookies at any time. Consent for information gathered under the Service Agreement can only be revoked via a termination of services. You may ask for erasure of such information at the end of the terms of your contract only. You may lodge a complaint with the supervisory authority. Any data collected to provide services will be a requirement necessary to enter into a contract. Failure to provide such data will make providing services impossible. Any data that is collected via cookies is merely contractual.


If you have any questions, comments or concerns about our Privacy Policy, please feel free to contact us at: [email protected].